maintenance request

Requesting Maintenance

1. Go to www.hawthornemgmt.com 
2. In the upper right-hand corner, click Homeowner Login to be directed to your community portal.
3. On hha.cincwebaxis.com  click Sign-In
4. If you have not registered an account yet, please do so by clicking Create Account. Otherwise enter your login information, and click Sign-In
5. Once you have successfully entered your homeowner portal, look to the top of the page and click Account Info> Work Orders
6. On this page, you will be able to see all previous maintenance requests, referred to as Work Order requests, as well as their status since being a member of Hawthorne Management Company.
7. To make a new request, click Add Work Order
8. This will open the New Work Order box. Enter the information regarding your work order, a brief description of your request, as well as any example images of the item/area in need of attention or repair. Once complete, click Submit
9. The new Work Order request should appear on the page, along with the options to Add Attachments, Add Comments, or see Details regarding the request.