Structure and Organization
Each community is assigned an Association Manager which serves as the primary point of contact. Within our organization, the Manager is supported by a Team of Hawthorne Employees in the following areas:
- Maintenance Coordinator – Assist with all aspects of community asset maintenance and repair.
- Administrative Assistant – Help answer incoming calls, respond to homeowner’s request for exterior improvements to their property, coordinate annual meetings, and send written correspondence.
- Accounts Receivable – Process all receipts and homeowner payments, respond to homeowner’s calls regarding their account, and mail past due statements to delinquent homeowners.
- Accounts Payable – Receive and process all invoices for payment
- Senior Management – A combined experience of more than forty years for added guidance and assistance.
- Other Association Managers – Managers trained to carry out the same tasks in the assigned Manager’s absence.
- Legal Liaison – Coordinate legal efforts to collect delinquent accounts and respond to calls from homeowners prior to legal action taken.
- Property Transfer – Coordinate assessments owed with real estate closing attorneys, update homeowner database, and send assessment billings to each homeowner.
- Special Projects – Team of co-workers able to assist with special projects such as mailings, billings, bulletins, deliveries, document amendments, auditing, and problem solving.
- Accounting/General Ledger – Handle journal entries, reconcile bank statements, handle all bank matters, and produces, reviews, and distributes financial statements to the Board of Directors.
- Receptionist – Ensures each caller or visitor is personally greeted.
- Outside Counsel and Assistance – Attorneys, accounting firms, and insurance agents, each with more than a ten year relationship with HMC, available to assist and offer daily guidance, and counsel to each manager as they carry out their duties and responsibilities.
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