Standards of Performance

 

These are just a few of the internal standards Hawthorne Management has developed to better serve our associations.

 

 

 

Enforcement of

Community Restrictions


Maintain individual files for each lot in the community.

 

Periodically inspect community for violations of restrictions.

 

Send notice of violation within three days and send copy to Board.

 

Re-inspect for correction of violation.

 

If not corrected, send additional notice of violation and coordinate hearing with the Board so fines can be imposed for continued violation.

 

Verify neighbor reports of violations before written correspondence.

 

Furnish each new owner with a letter reminding them of restrictions and other helpful association information.


Neighborhood Assets

 

Staff of two maintenance coordinators maintains relationships with “approved” list of vendors.

 

Poor service from a vendor results in removal from the “approved” list.

 

Solicit multiple bids for large contracts or projects for presentation and decision of the Board.

 

Inspect community for performance of vendors and pro-active maintenance suggestions.

 

Promptly report need for major repairs or renovations to the Board along with proposals for action.

 

 

 

 


Financial
Management

Prepare operating and reserve budgets for distribution to the Board each Fall using first three quarters of the year to predict upcoming year’s activities.

 

Use “cash basis” accounting so that homeowners can easily read and follow their community’s finances.

 

Receipts and payments are processed on a daily basis.

 

Produce accurate, informative and timely monthly financial statements.

 

Send accurate monthly financial statements to each board member for review.

 

Send past due statement of account to delinquent homeowners every month.


 
 
 

This site is a service of Hawthorne Management Company
P.O Box 11906
Charlotte, NC 28220-1906
Phone:704-377-0114 Fax:704-347-4475
Admin@hawthornemgmt.com